RETURNED GOODS POLICY

1. Goods will be accepted for return for the following reasons:

A. If shipment was made without Customer’s authorization or order;

B.  If incorrect items were shipped;

C.  If defective items were shipped;

D.  If defective goods are covered by the standard warranty.

2.       To return goods, you must contact a Customer Service Representative by telephone at 1-800-243-2974  for a Returned Goods Authorization number.  Items may not be accepted without an RGA number.

Please have the following information:

A.      Reason you wish to return the goods;

B.      Quantity, description, part number and serial number of the goods;

C.      Date of Receipt of Order;

D.      Customer’s Purchase Order and the CooperSurgical invoice number

E.      All used instruments must be cleaned and sterilized prior to shipment.

3.       Shipment must be sent prepaid by Customer. Freight collect shipments will not be accepted, and goods will be returned to sender.

4.       If Customer intends to return equipment ordered in error, the following restocking charges and terms will apply:

A.      25% within 60 days from date of shipment;

B.      Goods must be returned unused, in the original carton, and in marketable condition;

C.      Refurbishing and replacement charges will be added to the restocking charges for damages or missing items;

D.      No return after 60 days;

E.      No refund on sterile, single-use disposable products.

Note: All prices in the catalog are subject to change without notice.

Send all Returns to:
Cooper Surgical
95 Corporate Dr
Trumbull, CT 06611